Introduction

Car Rent Services USA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our car rental services.

By using our website or services, you agree to the terms outlined in this Privacy Policy and our Terms & Conditions. We encourage you to read this policy carefully to understand our practices regarding your personal information.

Personal Information We Collect

Types of Personal Information

We collect personal information that identifies you as an individual, including:

• Contact Information: Full name, email address, phone number, and mailing address
• Identification: Driver's license number, passport details, and age verification
• Payment Information: Credit/debit card details, billing address, and payment preferences
• Rental Preferences: Vehicle preferences, pickup/drop-off locations, travel dates
• Communication Records: Customer service interactions, feedback, and correspondence
• Emergency Contacts: Contact information for emergency situations during rentals

How We Collect Information

We collect your personal information through various channels:

• Website Bookings: When you make reservations through our website
• Phone Reservations: During calls to our customer service center at 1-877-868-7064
• In-Person: At our rental locations during vehicle pickup or return
• Customer Service: When you contact us for support or assistance
• Marketing Communications: When you subscribe to our newsletters or promotional materials

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Process and manage your car rental reservations
• Verify driver eligibility and insurance requirements
• Handle payment processing and billing
• Provide customer support and assistance
• Manage vehicle pickup and return logistics

Communication

• Send booking confirmations and rental updates
• Provide important service notifications
• Respond to your inquiries and requests
• Send promotional offers (with your consent)

Business Operations

• Improve our services and customer experience
• Conduct market research and analytics
• Prevent fraud and enhance security
• Comply with legal and regulatory requirements

How We Share Your Information

We may share your personal information with:

Service Providers

• Payment Processors: To handle secure payment transactions
• Insurance Companies: For coverage verification and claims processing
• Technology Partners: For website maintenance and customer support systems
• Marketing Partners: For promotional communications (with your consent)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Prevent fraud or criminal activity
• Enforce our Terms of Service

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Secure Servers: Our systems are hosted on secure, monitored servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Staff Training: Employee education on data protection practices

While we strive to protect your information, no data transmission over the internet is 100% secure. If you suspect any unauthorized access to your account, please contact us immediately.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your device that help us improve your browsing experience. We use cookies for:

• Remembering your preferences and settings
• Analyzing website traffic and user behavior
• Personalizing content and advertisements
• Enabling essential website functionality

Types of Cookies We Use

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your choices and settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our car rental services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Some third-party services we may use include:

• Google Analytics for website analytics
• Social media platforms for sharing and engagement
• Payment gateways for secure transactions
• Customer support chat systems

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email if you have an account with us
• Provide prominent notice on our website for major changes

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.